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The popular instant messaging program from Meta, WhatsApp, is always adding cutting-edge features to improve the user experience. Channels, login passkeys, and secret code conversation locking were recently introduced. It is now working on a customer support service driven by AI.
According to rumors from WABetaInfo, AI-powered customer support by WhatsApp will be able to answer consumer questions. It is anticipated that this functionality, which is presently being developed for Android, will also be accessible for iOS. It suggests that WhatsApp Support may use Meta's safe AI technology to provide certain replies.
Whenever human support is unavailable or not required, this function aims to assist users in finding the answers to their questions. Users can inquire about how to use certain features, troubleshoot issues, or report complaints, for instance. Based on the user's question, the artificial intelligence will offer pertinent and useful information.
The user can still reach out to a real person for assistance by responding to the AI's message if it is unable to resolve their issue. In this approach, customers may receive quicker and better help from WhatsApp without having to rely on other resources or wait a long time.
It is anticipated that this function would save the strain and expense of providing human help, as well as increase user pleasure and trust in WhatsApp. Since this feature is currently in the testing and development stages, the debut date is unknown.
WhatsApp boasts over 2 billion users, making it one of the most popular and frequently used messaging programs globally. Voice and video conversations, group chats, stickers, status updates, payments, and more are just a few of the features and services it provides. Additionally, it lets consumers communicate with companies and institutions including banks, government offices, e-commerce sites, and airlines.
Since all conversations and messages on WhatsApp are encrypted from beginning to end, only the sender and recipient can access them, the messaging app is renowned for its security and privacy features. Users may also manage their preferences and data, including who can view their status, profile photo, last seen, and other information.
To continue to satisfy its users' demands and expectations and to keep one step ahead of the competition, WhatsApp is always developing and growing. One of the most recent instances of how WhatsApp is using AI and Meta's technologies to improve user experience and happiness is the AI-assisted customer care service.
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