What is a Chatbot and the Benefits of Using them?

Are you a new business looking for innovative ways to connect with your target audience? Have you recently seen other brands making use of chatbots and are wondering how you can make use of them for your own brand?

Businesses and brands are always looking for something new to improve their customer service, or their user experience. One of the many ways that businesses go about doing this is through chatbots. Although they aren't necessarily new technology to the world, many people may not know too much about then, however, due to incredible technological advances, they have become quite sophisticated. One of the earliest examples that is quite commonly known to us is Siri.

If you don't know what it is or what to know if it can help your business, here is everything you need to know about Chatbot's.

What is a chatbot and what do they do?

Essentially, chatbots are automated artificial intelligence programs that are solely designed to interacted and engage with messages that someone has received. They have only very recently become more and more popular among businesses when using social media but they definitely have their benefit. You may not really know what a chatty is but the chances are that you have likely come across one or multiple of them in the past few years, especially if you have access to a smart phone, as most people do.

Popular examples of chatbots that people interact with regularly are cell phone services like Siri and others like that for google, android, and windows. They are basically a way to make the life of the users easier.

What are the benefits of using a chatbot?

There are so many different benefits of making use of a chat bot as a business, the most important being that you can stay up to date with your competition and most of all keep up to date with the supply of technology and the demand of the customers.

Making use of chatbots as a business is essentially like having an artificial intelligence as an aid to you customer service. A chatbot can help to answer a plethora of popularly asked questions without needing to have the help of a real person. This make customer service happen extremely quickly and efficiently, this works even better when used with a growth service like Twesocial to buy real Twitter followers, since not only will you be getting new followers, but they will be getting the best customer service. Some of the other big benefits is that they can save a lot of time and money, generate revenue for the business, provide after house support, and even engage with the users in a new and unique way. All of these aspects of chatbots can be extremely beneficial when it comes to businesses and their customer service.

Do people want them?

You may think that when people are seeking customer service they want to talk to a real person who can just sort out their issues quickly but often times this isn't the case and there is a backlog of issues that just in person can't solve on their own. This is exactly why people want to make use of chatbot. More and more people are becoming open to the idea of businesses using then and to the idea of having their customer support being a chatbot that can help almost instantly with just about every issue.

This means that the customers are satisfied in a much shorter period of time making it better for both the future of the business and the customer.

How to use them on social media

Now that we know just how well chatbots work, the big question is how to use them on social media. As mentioned, chatbots can be used for customer service, and this works really well on Twitter, especially for small businesses that don't have a dedicated team to respond to messages, and this is helpful for more Twitter followers. This is also really helpful when improving you brand experience as the interactions will feel unique which will make the customers feel special.

When making use of chatbots it is important to make sure that all your customers' know that they are not speaking to a real person but rather an artificial intelligence as they might asked question in a way the bot cannot understand and this will leave customers with unanswered questions.