Top Speech Analytics Companies to Look Out for in 2020

Speech analytics companies process and analyze recorded speech audio, to extract the information buried in it. Speech analytics is most often used by customer contact centers, but also has applications in areas such as law enforcement and healthcare amongst others. Speech analytics has a wide range of applications, such as identifying cost drivers, customer trends, and the strengths and weaknesses of products and processes, as well as employee monitoring, fraud detection, and regulatory compliance.

Here is the list of top Speech Analytics companies.

CallMiner

CallMiner is a proud provider of speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With its years of industry leadership and over 2 billion hours of conversations mined, the company is able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics platform automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys, and social.

NICE

Many of the world's leading companies and organizations are expected to manage these significant critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.

Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, the company's technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution, and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.

Verint

Verint Systems Inc. is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond, and take action. With Verint solutions and value-added services, organizations of all sizes and across many industries can make more informed, timely, and effective decisions. Verint is "The Customer Engagement Company" that helps organizations simplify and modernize the way they engage customers through their contact center, branch, back office, and marketing departments.

Clarabridge

Clarabridge works on the mission is to help businesses win the hearts of its customers. The company achieves this through its award-winning leadership, best-in-class technology, and experience with hundreds of major brands. Hundreds of brands rely on Clarabridge's technology to listen to their customers and make informed decisions. The company is passionate about delivering superior customer service and support and helping them improve their customer experience. The Clarabridge culture code emphasizes innovation, honesty, collaboration, and growth—as an organization and as individuals.

Dialpad

Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls–anywhere, anytime. The company bring simplicity to the professional phone experience and some of the world's most innovative companies use its platform. Dialpad's products span video meetings, cloud call centers, sales coaching, and dialers and enterprise phone systems–and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo, and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank, and Work-Bench.

Plum Voice

Plum Voice cares about making your communications better. The company does this by providing cloud technology that enables you to automate your mission-critical customer engagement and business processes using real data. The heart of the Plum cloud consists of programmable platforms that simplify your most complex customer interactions and business processes that take place over the phone for end-users, making them more user-friendly. Easily connect people to the information they need, anytime and from anywhere.

Chorus AI

Chorus AI is building the future of Conversation Intelligence with its award-winning, secure, and compliant platform. Chorus will continue to be the place to learn what makes conversations and communication effective, and bring that collective learning to everyone in an organization.

The company is passionate about voices, language, technology, and the conversations that matter. Today there is no record or understanding of the countless conversations we have every day, their effectiveness, or their outcomes. In an age of Machine Learning and Artificial Intelligence, conversations between a business and its market are the most human, valuable, yet ignored source of data on your customer's needs and how you serve them and sell to them.