Top 7 Conversational AI Platforms in 2021 that you must try to enhance your business.
Conversational artificial intelligence has the potential to change the way you provide customer support. This technology can simulate human-computer interactions. These platforms may be a game-changer for your customer care staff because of their clever features. However, to receive the top-tier help that AI can provide, you must first choose the top conversational AI platforms for your company. Conversational AI platforms have a wide range of corporate applications, including client acquisition and retention. It can assist you in providing a better customer experience and promptly and efficiently resolving client issues. Conversation AI platforms may also be used to develop user-friendly chatbots that generate leads and increase revenue. Here is the list of the top conversational AI platforms in 2021.
Kore.ai:
Kore.ai is one of the top conversational AI platforms which was created with the needs of businesses in mind. Enterprises may use this platform to develop, test, produce, and deploy AI-enabled assistants. The Kore.ai platform has capabilities that improve the entire employee, customer, and agent experience. It has applications in a variety of industries, from media and entertainment to retail. The platform includes a multi-pronged NLP engine, supports over 30 channels, has a flexible deployment architecture, is easy to integrate with bespoke ML models and custom channels, and provides detailed statistics.
SAP:
With the aid of AI chatbots, this one of the top SAP conversational AI platforms helps you to automate numerous operations and improve customer service. Top-tier language technology and end-to-end bot development fuel the tool. You can even use Slack to install a bot. Your bot may evaluate text and examine crucial facts using SAP’s sophisticated natural language processing to improve your customer’s talking experience. Multiple languages are supported, and bots can switch between them in the middle of a conversation. The platform interfaces with SAP and non-SAP technologies, as well as providing detailed statistics to help you get the most out of your bots.
HappyFox:
The bot solution for the live chat platform is a custom-built bot for enterprise enterprises. HappyFox Chatbot is designed to minimize your support volume by deflecting tickets. Their main goal is to assist your support crew in doing more with less. HappyFox and Zendesk, for example, can interface with conversational AI platforms. Tickets generated by artificial intelligence-driven discussions can still be escalated to your live agents in this way. Bots aren’t meant to take the place of agents; instead, they may address lower-priority issues so that your team can focus on the more difficult ones. Those that are interested can contact HappyFox for a quote.
Clinc:
Clinc is of the top conversational AI platforms. This one of the top conversational AI platforms will help you understand customers as you’ve never understood them before. Clinc is best known for creating the most popular virtual assistant for banking self-service. Clinc’s impressive work in the space has been covered by publications such as Forbes, The New York Times, and Venture Beat. Clinc is powered by eight artificial intelligence engines that can process a user’s request from inquiry to the intelligent response. The tool includes powerful natural language processing (NLP) and conversation management features to ensure that conversations flow smoothly and make sense to the customer. You can even give your bots personalities to make sure they match the tone of your company. Because the firm uses a quote-based pricing strategy, potential consumers will need to contact them for additional information.
Boost.ai:
Among the other top conversational AI platforms, Boost.ai is one of the most popular ones. Boost.ai is a solution designed for enterprises of all sizes. Self-learning AI on the platform can turn your website, chat logs, and outdated bots into a top-tier support crew. The no-code conversation builder from Boost.ai allows you to create templates for talks in different languages without having to know how to code. Its AI can manage thousands of intents at once, so there’s no limit to how big this tool may become. Because machine learning is used to fuel the virtual agent, it gets wiser with each encounter. A 10-day trial period is available on the platform.
Mindsay:
Users may automate customer-facing procedures and workflows using Mindsay. By combining artificial intelligence and process automation, the platform is meant to streamline your client experience. You may automate up to 80% of your customer support inquiries by using Mindsay. The technology includes artificial intelligence (AI) that has been trained on over 100,000 industry-specific interactions. No coding is required to create and configure your bot, and it can be linked with a variety of third-party systems. Images and GIFs may be used in talks to make them feel as natural as possible. Mindsay has a price plan that changes based on the amount and complexity of the work you need to be done. That means you’ll need to contact the company for an estimate tailored to your company’s requirements.
Sparkcentral:
Customers may use Sparkcentral to change their engagement. Twitter, WhatsApp, Instagram, SMS messaging, and other platforms are all supported by the platform. Their automated message distribution platform handles everything. This solution may be integrated with AI chatbot systems, allowing your team to manage more interactions via messaging platforms swiftly and efficiently. Your virtual agents can even work along with your live customer service staff.
