Top 5 Voice of Customer Tools to Track Customer Experience

These Voice of Customer tools can help to improve the customer experience

With evolving technology, customer's needs and demands grow and so giving a great customer experience becomes vital. And so businesses are turning towards the voice of the customer (VoC) analysis, which collects customer feedback and analyses it for valuable insights. VoC tools can let businesses know how customers are using their products and services to understand their satisfaction and improve the business.  Here are the top 5 voices of customer tools to track customer experience.

1 MonkeyLearn

MonkeyLearn is a no-code text analysis platform from the voice of customer analysis to data visualization. This analyzes the qualitative data to understand the VoC using tools like Freashdesk, Zapier, Zendesk, and Google Sheets. MokeyLearn's visual dashboard can deliver the instant voice of customer insights aiding the decision-making process.

2 Medallia

Medallia aims to improve experience management, focusing on experiences between a company and its entities such as employees, vendors, stakeholders, and customers. This feedback management software helps in collecting feedback and translating it into valuable insights. This can help in understanding the customer experience better.

3 SentiSum

SentiSum's focus is to analyze the voice of customers with tools in supporting tickets. The platform uses AI to automatically tag tickets by topic and sentiment.  The VoC software is easy to use and can identify the report areas for improvement.

4 Confirmit

Confirmit has a 5-stage process for analyzing the voice of customers with tools allowing them to hear the customer feedback and to generate powerful insights.

5 InMoment

It is a Cloud-based platform that presupposes the companies who have issues with regard to the customer experience. It combines techniques like social reviews, Voice of the customer, and employee engagement to offer a holistic approach.