Top 5 Use of Conversational AI in Healthcare

After the pandemic, the healthcare industry is facing a severe shortage of doctors, nurses, and other healthcare workers on a global scale. To overcome this shortage, several reforms have been proposed by countries across the world. This involves minimising the obstacles that international medical graduates face during their practice, easing the physician licensing process, and so on. Technology is evolving and taking over almost every organisation on this planet, and the healthcare industry is no exception. Conversational Artificial Intelligence (AI) is all set to innovate the healthcare industry and save them from this severe crisis.

Patient Engagement Chatbot

Conversational AI in healthcare can also be used to keep patients engaged in the post-treatment phase. We are now familiar with how bots help users diagnose and schedule appointments for treatment. But the post-treatment phase is just as essential if not more.

Appointment Scheduling

With a messaging interface, the website/app visitors can easily access a chatbot. The chatbot can schedule appointments based on the doctor's availability. In addition, specific chatbots can be designed to interact with CRM systems like Microsoft Dynamics or Salesforce to help staff track visits and follow-up appointments for a particular patient, while keeping the information handy for future reference.

Emergency Case Escalation

In a health crisis such as the current pandemic, use cases like triaging could prove to be immensely useful for swamped healthcare institutes. Healthcare conversational AI could be used to focus on screening patients and triaging treatment. Bots will collect patients' symptoms data, and they will be instructed to take proper action as per the seriousness of their conditions.

Resolving Frequently Asked Questions (FAQs)

The FAQ section is one of the most generic components on all websites. Clinics and hospitals have transformed this section into a chatbot feature on their website's homepage dedicated to answering general queries. This becomes helpful for users to find information.

Symptom Assessment

A symptom checker bot, such as Conversa, can be the first line of contact between the patient and a hospital. The chatbot is capable of asking relevant questions and understanding symptoms. The platform automates care along the way by helping to identify high-risk patients and placing them in touch with a healthcare provider via phone call, telehealth, e-visit, or in-person appointment.

Conclusion:

Conversational Artificial Intelligence (AI) has remarkably raised the service quality bar, by automating tedious processes. The AI technology enabled the healthcare workers to identify symptoms immediately and categorize critical patients from the less critical ones and plan the appointments accordingly. This technology also helps healthcare officials to gather necessary details during patient-check ins. Despite these brilliant technological developments, there is immense room for improvement in the healthcare sector regarding AI and other game-changing technological solutions.