Top 10 Global Brands Using Conversational AI at its Best

Conversational Artificial Intelligence has emerged to become a highly valuable technology for businesses, thereby assisting them in becoming more profitable. Conversational AI has aimed at improving operational efficiency, improving HR processes, helping businesses become way more accessible, and so on. In short, this form of advanced technology has become a cost-effective solution in no time. It is because of the countless benefits offered by conversational AI that many organizations are relying on it. On that note, let us have a look at the top 10 global brands using conversational AI at their best. Read on!

Microsoft

Who isn't aware of Microsoft, a global brand, that has carved a niche for itself in this technological era? Well, Microsoft has come up with a bot that allows users to create, connect, deploy, and manage AI-powered chatbots. Furthermore, these chatbots can be used on a variety of platforms, including websites, apps, Facebook Messenger, Skype, and others. What's worth mentioning is the fact that more than 18 languages are supported by Microsoft's Azure Bot Service.

Amazon

Amazon is known for putting in efforts for engaging user service which is why it has designed Lex, an exclusive service for integrating speech and text-based conversational interfaces into any application. Additionally, this Conversational AI service stands the ability to scale naturally as a fully managed service, maintaining infrastructure is much easier.

Avaamo

This is yet another deep-learning software firm that focuses on conversational interfaces with an aim to solve specific, high-impact enterprise problems. Avaamo has a crystal-clear objective – to make conversational computing for the industry a reality. For the same to achieve, the firm is actively developing core AI technologies in the areas of neural networks, speech synthesis, and deep learning.

Google

Google is a highly renowned global brand and that goes without saying. The company has countless innovations to boast about. One such innovation is Dialogflow, a developer of human-computer interface solutions based on natural language processing. Dialogflow is a conversational AI platform that has served to be no less than a blessing as it is used to create chatbots, voice assistants, and virtual assistants that are linked with many conversational platforms, including Google Assistant.

Senseforth.ai

Senseforth.ai has emerged to become one of the top conversational AI solutions providers for enabling enterprises and consumers to have automated human-like conversations, in no time. No matter what the sector is, Senseforth.ai has made its presence felt. Be it healthcare, travel, financial services, telecom, e-commerce, or any other vertical for that matter, Senseforth.ai has succeeded at providing the most complete conversational AI bot store. The store boasts of a wide choice of pre-built business bots that can be employed for various uses such as customer service, sales, HR, IT support, and knowledge management.

IBM

IBM, yet another global brand, takes credit for the invention of Watson Assistant, a conversation AI platform that assists users by providing their customers with quick, clear, and accurate answers. Now, here is the catch. The customers would be receiving answers irrespective of the application, device, or channel they use. No wonder, this Conversational AI platform relieves the burden on human agents and decreases the risk of downtime during peak periods by automating responses to frequent questions.

Nuance

Yes, Nuance is well-known in the industry for the fact that it has a wide range of products to offer. But, what makes them stand apart from the rest is their voice authentication and call center software. With this in place, the company has the necessary business relationships and data to develop successful systems. Because of its omnichannel customer engagement expertise and its chatbot, Nuance makes it to the list of top 10 global brands using conversational AI at its best.

Inbenta

Inbenta is a global brand that uses conversational AI to determine the context of each customer discussion and accordingly respond to their questions. Well, that's not all. Inbenta has a dialogue manager too that allows you to create bespoke conversation flows and paths. What cannot go unnoticed is the fact that this chatbot also stands the ability to escalate the conversation to the appropriate support person if it detects that your customer needs human assistance.

Rulai

Rulai, an AI-powered chatbot for enterprise brands, is an excellent conversational AI platform as it can cater to a multiple objectives – understanding the context of a conversation, predicting user behavior, grasping customer preferences, taking actions, switching to different tasks, and even asking customers for more clarification thanks to deep-learning based natural language understanding and adaptive multi-taking capabilities.

Sephora

Sephora makes it to the list of one of the first retailers to roll out conversational AI with their Kik-based chatbot. The company has since rolled out its chatbot across other platforms, including Facebook Messenger.