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Artificial intelligence software is software that uses AI technology and special algorithms to automate different tasks. Companies save time and effort by automating their business processes and enabling their employees to work more productively. A variety of AI software tools are used to make the business process much simpler and more effective. For example, software that recommends products to users in an e-commerce shop, chatbots, software that automates content marketing creation, tools that predict sales, etc.
AI is widely used in product recommendation systems. These are systems that suggest products or information to users based on special data analysis methods. If you are an online shopper, you see many product recommendations in a day. Whether it be on an eCommerce website, on advertisements, or e-mails, a product recommendation aims to facilitate purchase decisions by helping customers find products that meet their needs. The recommendation can derive from many factors such as a customer's purchase history or the behavior of similar users.
A chatbot is software that imitates human conversation (or a chat) with users over websites, mobile apps, phones, etc. It's an AI-powered digital assistant that communicates with people. Today, people want fast, easy, and personalized customer service anytime and anywhere. Chatbots can provide it. It is a new marketing channel that offers a genuinely personal experience between brands and users. Chatbots are changing the business and marketing world. They are one of the most promising trends in user interface and customer experience fields.
An unimaginable number of consumers are looking online for products and services every second. And you need to position your business in front of them. Content marketing is a marketing technique for attracting, engaging, and delighting customers by delivering valuable content.
Sentiment analysis is an automated process for monitoring and analyzing people's emotions and opinions in different types of text. The text can be conversations taking place on blogs, social media, comments of products or services, etc. Using sentiment analysis, businesses detect the opinions expressed by customers and measure feedback placed in millions of web pages, reviews, and forums. Thanks to AI in sentiment analysis, businesses can analyze huge amounts of data, understand how customers feel, and merge all types of social data to discover customer needs, intents and preferences.
Thanks to AI, it's easier than ever before to conduct competitive intelligence, research, and analysis. Competitive intelligence is the process of collecting and analyzing information about your current and potential competitors, industry, and business environment. Practically, you can track everything your competitors do – from products to people to promotions. The goal is to find out what is working for other businesses in your industry so that you can make the most informed decisions.
Sales forecasting is the process of predicting and estimating future sales. It is a vital factor for defining long-term business growth. Sales forecasts allow you to see potential problems while you still have time to avoid them. For instance, if you spot your team is trending 28% below quota, you can discover what is the reason. Maybe your competitor is running a very attractive discounting campaign. Accurate sales forecasts enable businesses to calculate the probability of customer purchase, predict short-term and long-term performance, and allocate resources accordingly.
The price is a key factor that makes customers buy from companies, especially from retailers. Deloitte studies show that price is critical. We may live in the age of value—but the price is still king. Many factors influence your price: price history, brand reputation, competition, quality, season, operating costs, demand, etc. Artificial intelligence software can successfully take all of these factors into account when determining optimal prices. It can help you make the best price decisions for every product, in every season, and via every channel.
Many credit card companies are relying on AI for helping financial institutions prevent billions of dollars in fraud annually. But cybersecurity is not important only for financial companies. It's critical for many industries, including retail, consumer products, automotive, utilities, and telecom. As digital businesses grow, the risk of cyberattacks exponentially increases. There are many types of threats a business can face: identity thefts, account takeovers, vindictive ransomware strains, etc. AI software can deal with cybersecurity in many ways: vulnerability management, phishing detection, network security, behavioral analytics, prevention control etc.,
Despite the growing demand for online shopping, physical stores still have the lion's share of sales. Artificial intelligence has the power to entirely transform the traditional in-store experience and take it to the next level with a personalization that delights customers. Instant access to customer care at any time, fast checkout, product support, personalized recommendations, and helping customers make smarter decisions, are some of the ways AI can enhance the in-store customer experience. The current and potential applications of AI in retail are very different, interesting, and promising.
A Forbes analysis found AI could save the average Fortune 500 company $4.7 million per year via automation. Artificial intelligence technology allows businesses to automate a variety of processes, free up employees' time, and help improve productivity. By automating repetitive tasks, AI can help you achieve greater output in less time at a lower cost. AI can improve the speed of your business operations and decrease mundane tasks so that employees can focus on more important activities. People are your most valuable asset. AI can save time by automating some of their less-important and time-consuming duties.
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