How Generative AI is Transforming Contact Center?

In the latest episode of Analytics Insight Podcast, host Priya Dialani delves into the transformative power of Generative AI (GenAI) with Mandar R. Mutalikdesai, VP and Head of Data Science at [24]7.ai. The conversation unravels the profound impact of GenAI on agent training and its pivotal role in enhancing customer experiences within Business Process Outsourcing (BPO) sectors.

Priya and Mandar explore the tangible benefits of GenAI in delivering seamless customer experiences. They discuss how AI-powered insights and predictive analytics are enabling personalized customer interactions, ultimately driving satisfaction and loyalty.

The discussion focuses on how Generative AI is reshaping agent training programs within BPOs. Mandar highlights how AI-generated simulations and scenarios are enhancing agent preparedness, enabling them to handle complex customer interactions with greater efficiency and empathy.

Analytics Insight Podcast with Priya Dialani and Mandar R. Mutalikdesai offers a comprehensive exploration of Generative AI's transformative impact on agent training and customer experiences in the BPO sector. Tune in right now!