Zoom Collaborates with OpenAI to Bolster its AI-Driven Features

Zoom collaborates with OpenAI and brings generative AI to Zoom IQ

Zoom, a platform for video conferences, has announced a partnership with OpenAI, the company behind the AI chatbot ChatGPT, to add AI-driven capabilities to the service. Zoom IQ, Zoom IQ's AI assistant, can summarise chat threads, organize ideas, write chat content, create meeting agendas, and more. Zoom collaborates with Open AI to incorporate new features into Zoom IQ. This strategy entails using various AI models, including those it has created internally, those created by top AI firms like Open AI, and their models for a select few customers.

According to Smita Hashim, chief product officer of Zoom, this strategy would enable the business to use "generative AI as a driving factor in making our customers' businesses more productive." Zoom could offer "the maximum value for our customers' different needs" by incorporating a variety of model kinds, she continued. The models are also adaptable, allowing for more excellent performance by being customized to a particular company's terminology and scenarios.

Zoom also disclosed it was enhancing Zoom IQ's generative AI capabilities in addition to the new cooperation with OpenAI. Customers can access bright meeting recordings using the tool, while Zoom IQ for Sales, which debuted in April 2022, already uses AI to gather insights from client contacts to improve sales results.

Zoom IQ Chat Compose assists users in creating messages based on the chat's conversational context and may be tweaked to change the message's tone and suggested responses. Similarly, Zoom IQ Email Compose draughts email suggestions based on the conversational context from earlier Zoom Meetings, Zoom Phone conversations, and email threads. Initial access to this capability will be through Zoom IQ for Sales. Users can easily share meeting summaries and post-meeting action items via a team chat, a Zoom Calendar invite, or an email using the Zoom IQ Meeting Summary.