Quale Infotech: Championing Innovation with Automation and Artificial Intelligence

Quale Infotech is a leading end-to-end IT consulting and implementation company, with a laser focus on Robotic Process Automation (RPA) and Artificial Intelligence (AI). Quale started with a vision to be a customer-oriented digital services firm. The company has adhered to that aim and strived to be the partner of choice for its customers. Quale has been successfully helping companies scale their automation footprint, with the aid of its Intelligent Automation product, Aiwozo. Aiwozo tightly couples traditional RPA capabilities and AI technologies to achieve a high degree of process automation.

Introducing Inclusivity in Automation Roll-Out

Quale's Intelligent Automation vision is making it available and affordable to all, which includes the SME segment. Currently, the company's core team feels that automation is focused on the larger enterprises at the moment and the pricing of Automation software products is unaffordable to smaller enterprises. In addition, the scope of automation is currently very limited to repeatable, rule-based tasks. Quale has been focusing on enhancing the use of AI for Automation for the past 4 years, and through Aiwozo, the company wants to make these feature additions at a much faster speed. Quale's key investments in the product have been towards the addition of AI activities into Aiwozo.

Aiwozo, the Signature Product Unravelling Automation

In addition to Quale Infotech's services around RPA and AI, the company has developed a state-of-the-art Intelligent Process Automation platform called 'Aiwozo.' With inbuilt AI and deep-learning capabilities, Aiwozo can achieve a higher degree of automation that is not feasible using RPA. The easy-to-use platform also helps companies adopt new technologies quickly with minimal or no technical support.

Aiwozo aims to solve the challenges faced by the automating legacy systems currently used by businesses. This helps businesses become more 'digital' without excessive spending on technologies from international markets. The current business operations are highly manual in nature and bring in problems that can be solved by using automation bots like compliance issues processing transactions without validation, audit trail of transactions, reporting on a timely basis and with higher accuracy, faster turnaround time with 24×7 availability for business, lowering costs over time, etc. among the other factors.

Aiwozo offers multiple unique features, such as pre-configured Machine Learning algorithms that help automate more complex tasks easily, multiple hosting options like on cloud and on-premise service both large and small enterprises, and is a single platform to support multiple environments. It also includes enhanced security features like credential management, role-based user login, and integration with an Active Directory.

Shower of Awards and Recognitions

Quale Infotech is recognized with some significant awards and accolades for its organizational culture, leadership, and innovations in developing Intelligent Automation solutions for its clients.

• Analytics Insights recently recognized Quale Infotech as "The 10 Most Innovative Intelligent Automation Companies of 2020".
• Business Connect named Quale "The Best Company to Work For in 2019-20," specifically for its culture of innovation, trust, and quality standards.
• The company was also recognized as the "30 Best Indian Founded Companies 2019" from The Silicon Review.
• The founder & CEO, Siddhartha Singh, was announced as the "Most Promising Business Leaders of Asia 2019" by The Economic Times; and was also named the "50 Best Entrepreneurs 2019" by the CEO Insights.

Disrupting Every End of the Society with Technology

Quale brings a lot of changes into society by working immensely with the people. Some of them are listed as follows,

• Education –Quale has launched its free-to-use community platform along with an online academy that is free for anyone who wants to learn RPA or upgrade their skill sets.
• Job Creation –Quale's online forum and platforms enable the community to share thoughts & interact with fellow professionals. The portal also helps companies to look for skilled professionals for their automation projects.
• Employee Satisfaction –The company's tools help automate repetitive and mundane tasks, and removes human errors, thus allowing employees to focus on more meaningful and higher-value work.
• Reach –Till now, RPA had only been for the enterprises. Quale has made it affordable with unique pricing structures to let the SMEs use the power of RPA and be more competitive in the market.

Streamlining the Digital Motive

At Quale, the core team believes that AI is the future and will change the way traditional firms operate. The company is leading this change with its Aiwozo platform, a combination of Robotic Process Automation (RPA) and AI technologies. Aiwozo is helping organizations reach a higher degree of process automation.

Quale Infotech's digital consulting practice helps do a dipstick assessment for the organizations on where they are functioning as a digital company. From here, the company creates a roadmap for organizations to move towards adopting digitization and supports the technical implementation of the same. Using automation, AI, and experience as key levers, Quale assists its customers in genuinely becoming a digital organization. The company has the ability to have a techno-functional perspective towards problems rather than just being a technology partner. This key differentiator makes Quale stand out from its competitors.

Artificial Intelligence, the Magic Wand to Improve Business Perspectives

Siddhartha believes that artificial intelligence is still in its early stages of adoption. However, it is not surprising that businesses are increasingly relying on technology to deliver value and optimize the way they conduct business operations. AI and its subsets, applications, and domains (ML, NLP, deep learning, etc.) are responsible for almost every giant innovation happening now. Various industries are adopting AI and digital technologies to increase their ROI and maintain a competitive edge. Whether it's the new generation chipsets that utilize the Neural Network processing capabilities, or virtual assistants (Alexa, Siri, etc.) and chatbots that use Natural Language Processing (NLP) to match users' voice or text inputs to execute commands, digitization is seen as the key to the race. The banking sector adopted digital modernization at an early stage, utilizing it to optimize and speed up various processes like customer onboarding (KYC), fraud detection, loan processing, etc. The e-commerce industry is blending automation and AI in invoice processing, customer service, and inventory monitoring.

Willingness and Need as the Catalyst of Innovation

Innovation is in Quale's DNA and it's the company's way of doing everything in the organization. The culture of Quale encourages asking questions about everything it does and how it can do it better? Setting this culture from the initial days helps the company keep innovation at the forefront for itself and its customers. This culture has led Quale to build its Intelligent Automation platform, Aiwozo. The company doesn't set out to purely replicate what others did, but rather, the motive was to solve customer issues and address the market's needs. Besides, Quale doesn't believe in keeping what it creates in a box and not sharing it with the world. The company follows the mantra, "Innovation at the right price." That way, Quale can have the technology available for everyone to use and not limit it to a particular set of customers. The company is always ready to experiment with new things with its customers, more often at its own cost to see if the technology could work effectively in the customer's scenario. Quale's willingness to try out new things helps the company innovate and allows its customers to try new technologies.

A Roadmap to Change the Tailwind of AI Usage

There are some key initiatives that Quale is working on as part of its roadmap. A few of them are:

• Human-In-Loop: These are Bot plugins, that will assist humans running in the same hardware. These will be easy-to-use pre-built automation that runs in the background.
• Voice commands: This is to create and run automation using voice commands to allow further ease of use for business users.
• AI activities: Readily available self-learning bots for specific activities, which will help automate more processes that are not just rule-based.

Envision a Hyper-Growth in the Upcoming Years

Quale's strategy of being a customer-centric and innovation-based organization has worked for everybody. The core team of the company wants to stick to these fundamentals and keep working on providing value for its customers. They are looking to focus on the growth of the company in the coming years. The last two years were dedicated to building a base and healthy practices within the company. The core team's intent now is to look at hyper-growth in the next couple of years. Expansion into new geographies and segments will be the primary strategy for achieving this growth.