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Ever experienced a moment when you are chatting online thinking you are interacting with a human, but then to your surprise, you realize it's a bot? These chatbots are quite clever and are underestimated at times. Chatbots are today making some ground-breaking transformations across various industries.
Chatbots are changing the way companies are engaging and interacting with their customers. Chatbots have been greatly beneficial across various industries from retail to hospitality and tourism. Chatbots are in various forms whether it be a Facebook Messenger or website-based apps.
Chatbots provide information and recommendations regarding the particular insurance policy. With the help of chatbots, insurance companies are making their services more user-friendly improving the experience of customers. Chatbots have also turned out to replace physical insurance agents.
The usage of chatbots has been included in the bank. From the involvement in mobile banking to providing personalized services, chatbots have been providing diverse services to their customers. Chatbots use predictive analysis to perform their task.
Chatbot has various applications in the retail world, be it in clothing stores or in restaurants. Chatbots store a large amount of customer data which helps in interaction with the customers and providing recommendations as per their preferences. This helps in enhancing the customer retention and maintaining customer relationships.
Gone are those days when you need to book hotels in advance. With the application of chatbots, users can ask chatbots for hotel recommendations and book the hotel a day in advance. There is a great demand for chatbots in the travel industry. Chatbots also provide notification regarding real-time situations occurring like changes in flight time and weather change. Chatbots also make sure travelers are given alerts on the latest promotions and loyalty rewards.
With the usage of chatbots in the healthcare sector, you can seek guidance about a disease and its treatment or about post-operative care. Now you don't need to wait for days to get medical services. Chatbots have made medical services more convenient for their patients or even if you trying to get a doctor's appointment, chatbots will schedule your appointments. Chatbots has turned out to be a life savior.
The most diverse use of chatbots is in education. From course enrollment to providing mock tests to students, chatbots are helping students in every way to provide education. Chatbots understand the interests of the students and their careers and provide them with relevant programs. Chatbots also analyze performance and provide study plans to help students in their studies. Chatbots can even prepare mock tests for the students based on their areas of weakness. We can consider chatbots as the friend of the students.
With applications across industries, AI chatbots have brought a diverse transformation. Chatbots are capable of providing 24/7 service without the intervention of another human.
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