Enabling Digital Transformation through an Intelligent Enterprise Automation Platform- Av3ar™

The growing complexity of devices, network and systems may lead to organizations facing complex business problems including frequent data loss, interruption of services and IT infrastructure disruption. These interruptions often result in prolonged periods of IT downtime, impacting business in critical ways ranging from revenue loss, reduced productivity and customer dissatisfaction.  They can even lead to systemic failures that can affect the ability to operate, highlighting the need for organizations to have Business Resiliency Planning and Recovery Assurance (BCP/ IT) solutions in place. 

With impeccable expertise in Disaster Recovery and Business Continuity Management, Prashant Kakade co-founded Perpetuuiti to accelerate the growth of new innovative products, addressing to the huge market gap in meeting the automation requirements of the customers in the BCP/ Recovery market. With the mission to develop a product which would help customers in automating, managing and orchestrating their recovery and organizational resiliency needs, Continuity Patrol™ was launched. 

Continuity Patrol™ uniquely enables "Live Business Impact Analysis" functionality that leverages the dependency definitions and cost data to calculate quantitative financial impacts that can be specific to a single production application, a set of production applications or the entire datacentre.  

Speaking about Perpetuuiti's most recent innovation Prashant adds, that the team closely studied and researched the current market and found that business organizations are increasingly adopting automation to achieve greater efficiencies. To embrace automation, these organizations tend to buy too many products which are not integrated and hence, the number of touchpoints increases which hampers the overall manageability, visibility and accountability. This further adds to the operational and SMEs' cost and thereby increases the RTO of decision-making increasing the revenue loss to the customer organisation. Prashant and his team understood that most of the products available in the market offered piecemeal solutions with no integration to one another and they all work in Silos.   

Thus, to help solve the customer's problems, a one-of its kind "Intelligent Enterprise Automation Platform" was built with a unique approach in enabling organization-wide resiliency through digital transformation and cognitive automation that helps enterprises (of all sizes) to automate their business and IT processes swiftly, seamlessly and non-intrusively. This single platform distinctively combines IT Autonomics and RPA to help organizations reap maximum efficiency by building an environment in which virtual and human labour collaborate to solve crucial problems. The user organizations can deploy RPA to perform simple and repetitive tasks that would be time-consuming, mundane or impossible for a human to perform; organizations can also benefit from IT Autonomics that self-manages the technologies which operate independently of direct human oversight to perform activities within a complex system. 

Never before such a transformative shift in the way of working is seen. Artificially Intelligent software bots are changing how people, processes and technology interact for productivity gains. In this environment, digital workforce from Av3ar™ AIOps platform is arguably more important than ever in driving organizational adaptation and resilience, strengthening Perpetuuiti's role as a strategic technology partner to its customers in many ways becomes more emphasized. 

The company's recent launch, Av3ar™ is a unique AIOps platform, embedded with Artificial Intelligence (AI), Cognitive Computing (CC) and Machine Learning (ML) algorithms to sense, predict, analyse and solve customer issues. Many Fortune 500 enterprises across industries and geographies have hired intelligent digital employees like Aida from Av3ar AIOps platform to work alongside and assist their human counterparts.  These intelligent digital employees from Av3ar™ independently and seamlessly automate the customer's critical IT and business processes like BoD/EoD Processes, IT autonomics, bank reconciliations, claims processing, invoice processing, data migration, payroll and HRMS automation and many other such intrinsic tasks while delivering an average of 10x efficiency enhancement in their business and IT processes.  

In addition to harnessing AI, Av3ar's digital employees immaculately use ML capabilities and computer vision technology for intelligent data extraction (from varied structured as well as unstructured and scanned input sources), anomaly/ fraud detection and signature-photo matching. This has made digital KRA/ KYC processing simpler, easier and efficient for many of Perpetuuiti's BFSI customers who are now enjoying improved consistency and control over these processes. 

Perpetuuiti's innovative Intelligent Enterprise Automation platform is already helping companies transcend conventional performance trade-offs to achieve unprecedented levels of efficiency and quality. Applications range from the routine to the revolutionary: from collecting, analysing, and making decisions about textual information to guiding advanced robots. To automate any business process, end–to–end, implies an impossibly broad range of AI capabilities coupled with deep RPA functionality. The key is natively integrating core cognitive technologies while at the same time being any-AI compatible. Perpetuuiti's Intelligent Enterprise Automation platform with built-in cognitive technologies is designed to address this challenge.  

Perpetuuiti's users can automate unstructured data processes using AI technologies like computer vision, natural language processing (NLP), fuzzy logic, and machine learning (ML) without calling in data scientists or highly trained specialists. The digital workers (bots) from Av3ar™ have intelligent eyes to "see" screen elements using contextual relationships – just as humans do, bringing unrivalled accuracy and precision to automation, at the speed of bots. To achieve this, Perpetuuiti's computer vision technology uses a range of algorithms and machine learning principles to recognize, interpret and understand images. Its bots recognize and interact more with on-screen fields and components like PDFs and images unlike other bots that are limited to locating screen elements with configured searches or coordinates.  

The bots immaculately detect instances of semantic objects of a certain class (such as humans, buildings, or cars) in digital images and videos. Some of the use cases and features that are helping its customers include anomaly/ fraud detection, signature-photo matching for digital KRA/ KYC, loan origination and much more with multilingual support and intelligent data extraction using Av3ar OCR subsystem. 

Harbouring satisfied clients from Fortune 500 diverse set of industry verticals such as telecom, banking, manufacturing, insurance, government, BPM, high-tech and consumer products, Perpetuuiti strongly believes that customer's success is its success and continues to incorporate new technology applications and best practices into its solutions. The dedicated team keeps innovating to ensure they are abreast with the latest technological advancements and continue to focus on how to diversify the scope of the products and solutions.   

The company prides itself with well-defined and redefined business strategies, go-to-market strategy, product scope and features to ensure it is with/ahead of the market trends and technological innovations and requirements. Thus, its innovations pave the way to innovate further and keep delivering the best of the best's solutions to customers. This, in turn, enriches the company in many ways from creating an innovation-first environment to develop internationally-scalable solutions which keep its employees motivated and engaged, a critical factor contributing to the company's top-line growth.  

Often, companies tend to face one key challenge of ever-evolving customer's problem statement to help solve a real customer problem and their changing needs. Today's environment is so dynamic that a constant need to keep innovating to stay ahead of the curve is necessary. While Perpetuuiti does not see any potential drawbacks of its innovation but the team does face challenges while trying to deliver the best to its customers which include: 

• Defining and re-defining the GoTo market strategy.  

• Good pool of resources with the excellent domain expertise to keep innovating in this ever-evolving technological environment.  
• Refining, redefining and evolving product scope and features to match market trends and technology innovation.  
• Long selling cycle due to complexities involved like bringing more confidence in the customers through multiple rounds of demos, PoC cycles and other discussions with customers.  
• New business models being innovated disrupting the old ones.  
• Improved revenues through efficient operations.  

• Business enablement & customer engagement through digital channels.  
• Increased productivity by optimizing processes to reduce errors & waste.  
• Enhance service excellence.  
• Reduce operational risks.  
• Engaging & empowering employees.  

Perpetuuiti's very strong partner ecosystem helps to drive innovation. Its partner ecosystem includes global industry-giants like HPe, IBM, TCS and Tech M. The company holds strategic collaboration with TCS as the COIN partner.  

Some of the milestones that Perpetuuiti has achieved with its partners include-  

• Its flagship products, Continuity Patrol™ and eBDR™ are HPE Helion 9 & 10 certified.  
• A global sale, services and consulting partnership agreement with HPE for its Continuity Patrol and eBDR solutions to strengthen growth opportunities across geographies by leveraging Perpetuuiti's integrated business-IT resiliency, cloud migration and replication portfolio along with the HPE-Perpetuuiti GTM strategy.  
• Partnership with OOREDOO (Qatar Telecom) to deploy Continuity Patrol and Continuity Vault solutions to offer seamless services to their customers on the cloud.  

• Partnership with Netmagic to deploy Continuity Patrol and eBDR to offer services to their customers on the cloud. 

A Visionary Leader Behind Exceptional Business Excellence 

Prashant Kakade, the Co-Founder & Director of Global Delivery, Perpetuuiti, brings over 24 years of extensive experience in software product delivery, with expertise in Disaster Recovery and Business Continuity Management. As a visionary leader, Prashant is responsible for extending delivery excellence across the company and finding new ways to solve customer problems, add value, and deliver exceptional customer experiences.  

Prashant's strategic priorities towards Perpetuuiti include accelerating the growth of new innovative products, delivering exceptional service and value to customers, and maintaining a focus on the financial health and growth of the overall business.