Convergence of AR and VR in Robots for Better Customer Service

The need for convergence of AR and VR in robots for better customer service from industries.

The Augmented Reality (AR) and Virtual Reality (VR) market is taking off with huge revenues after becoming one of the hottest technologies in the 21^st century. The products with AR and VR functionalities are hitting the global market with better customer engagement. The reasons for this rapid growth are consumer buying behavior and cutting-edge technologies. On the other hand, robots have started dominating the market with more efficient and effective services to multiple industries worldwide in both indoor and outdoor scenarios. There are industrial robots, humanoid robots, dancing robots as well as entertainment robots for kids. What if there is a convergence of AR and VR in robots in the upcoming years? The output can improve customer service in several industries with personalized, accessible, and well-designed experiences. The convergence of AR and VR in robots will provide a surreal work environment to the industries by offering an immersive medium to operate robots. Employees in large-scale industries can utilize the functionalities of AR and VR while operating robots in a hazardous environment. AR is focused on managing the peripheral barriers whereas VR looks after the manufacturing problems. This concept has already created a sensation in the global market. Let’s look at some of the potential uses of AR and VR in robots for better customer service.    

Robots Training

Industries are using AR and VR for proper robot training to complete different tasks efficiently. Robots are learning new tasks with the help of dual neural networks and real-time communication with motion sensors. The visual network captures an image and the imitation network analyses the process of performing an action due to the motion tracking technology in 3D VR models. This way, AR improves human-robot communication for training purposes. Robots can perform multiple tasks in uncertain situations with the convergence of AR and VR.  

Law Enforcement Services

The convergence of AR and VR in robots is helping the judicial system to fight against crimes worldwide. These robots can assist the jurors to explore the crime scenes from each angle at every minute possible as per requirement. These pieces of evidence will have a tremendous effect on ordering an accurate verdict of guilty or not guilty to the accused.  

Manufacturing Industry

Robots with the functionalities of AR and VR can help to explore the human-machine interaction in reshaping several business processes to more accurate and efficient. It will boost up the performances in factories by enabling the employees to exhibit designs and construction sites without any external disturbance. The VR simulations can improve the work with 3D VR models. The internal system of VR robots controls movement, analyses images, and understands scenarios with the use of controllers. The monitor can display the live location of the robot arms to plan actions and movements. This also helps in the safety and security concerns of employees in the manufacturing industry.  

Object Recognition

The robots require 3D VR models for appropriate object recognition with minute details. It helps to minimize the cost and effort of collecting data with real-time communication. It can also train robots to analyze the biological structures of human bodies through the implementation of AR and VR.  

Healthcare Industry

Robots have already made an entry into the healthcare industry in recent years to help doctors and nurses in surgeries. Surgical robots are using Artificial Intelligence to analyze data from AR to scan the body parts of patients. The VR-based surgery solutions are used to train students in hospitals where they operate virtual patients with virtual disorders and illnesses. AR-based exoskeletons assist disabled patients in body movements as well as locate specific areas on the body for operators to remove efficiently. There are ample scopes for these robots with AR and VR functionalities to thrive in other industries including the above-mentioned cases. This new hybrid technology is emerging with multiple benefits more than the potential risks.