Can ChatGPT Revolutionize How We Approach Web Accessibility?

Learn how generative AI tools like ChatGPT is revolutionizing how we approach web accessibility

Online connectivity is commonplace, whether utilizing desktop software to handle business challenges or skimming through your social media feed in the grocery store checkout queue. Internet users increased from 0.4% of the world's population in 1992 to 69% in 2022 in less than two decades.

Over one-third of Americans (85%) are online "almost constantly." Similarly, 90% of Americans claim that the internet is "essential or important to them," enabling them to remain knowledgeable, helpful, connected, and entertained.

However, accessing internet content can frequently be a frustrating, challenging, or even impossible experience for persons with impairments.

It is morally and legally required for businesses, governmental organizations, and website owners to make their platforms available to everyone. Fortunately, generative AI tools like Google's Bard and OpenAI's ChatGPT can alter the course of events and fundamentally alter how we think about web accessibility.

Current State

Despite decades of efforts to increase web accessibility, not everyone can access the internet. Only one in four websites met the fundamental accessibility requirements of the Web Content Accessibility Guidelines (WCAG), according to WebAIM's 2022 accessibility report.

As a result, millions of users who have disabilities encounter major obstacles while attempting to access internet material.

This accessibility divide has serious repercussions. Website accessibility issues impede persons with disabilities from engaging in online activities, connecting with others, and getting essential information and services. Their opportunities are constrained, and this worsens their economic and social marginalization.

It is mandated by law that websites be accessible.

The Americans with Disabilities Act (ADA) compels firms to comply with these requirements, while the Web Content Accessibility Guidelines (WCAG) clearly guarantee digital inclusivity. Legal action may be taken if they are not followed, as seen by recent high-profile cases against significant firms.

Numerous lawsuits have been brought against businesses due to poor web accessibility, including Netflix, Winn-Dixie, Blue Apron, Nike, Five Guys Burgers & Fries, Amazon, Domino's Pizza, and dozens others. 3,255 internet accessibility lawsuits—a record number—were submitted to federal courts last year. Since 2017, accessibility-related cases have increased yearly as consumers increasingly get frustrated with online platforms' noncompliance with the law and seek legal redress.

We can all improve.

Accessibility of websites for all users, including those with disabilities, creates new opportunities for social engagement, employment, and education. This supports the significance of adopting tools like generative AI to increase everyone's access to web information.

Generative AI and Web Accessibility

For years, web platforms have employed AI as an automated testing tool to find accessibility issues and guarantee ongoing regulatory compliance. These resources help businesses maintain open access to their frequently large web ecosystems.

Because it offers a more effective and helpful approach to web accessibility, generative AI alters the game.

To begin with, a technology like ChatGPT can improve a brand's website chatbots by enabling them to respond to inquiries, offer details, or navigate the website by user requirements.

Similarly, text-to-speech and speech-to-text conversion are made possible by generative AI chatbots. They can be included in current systems to assist users who have visual or auditory limitations. They make it simpler for these users to access and engage with web material by turning written content into audio and vice versa.

They can also translate complex or technical stuff into words that are easier for people to understand. Users who prefer more explicit language or have cognitive difficulties may find this incredibly beneficial.

Generating alternate text (alt text) for images is another method generative AI may be used to increase accessibility. This process is time-consuming and tiresome, especially when a website has numerous image-heavy pages. By producing descriptions that precisely represent the content of such photographs, ChatGPT can automate the procedure.

Additionally, websites with accessibility problems like poor color contrast, omitted alt text, or absent ARIA labels can be automatically scanned using generative AI techniques. Developers can use the comprehensive remediation recommendations it can provide to address problems and increase the accessibility of their websites.

Finally, generative AI may be essential in educating developers about the value of accessibility. Many web designers lack the skills and resources necessary to build completely accessible websites. Generic AI-powered chatbots could power virtual assistants that instruct developers on the value of accessibility and direct them to make websites that are more accessible to address this problem.