Automation Anywhere Helped Lyse to Automate Process and Reduce Manual Tasks

With the help of Automation Anywhere, Lyse was able to automate its process and reduce valuable manpower. 

Challenges

Lyse is a fast-growing renewable energy production and distribution company, supplying fiber networks and broadband services to households and businesses across Norway. With more than 1,300 employees and 100 years of experience in building and operating infrastructures, they have established themselves as the number one fiber-optic broadband company in the country.

The company's unprecedented rate of growth and success put many parts of its business under pressure. Lyse looked at process and framework improvements and quickly realized RPA was the technology they needed to invest in. Automating the repetitive tasks that were essential to operations but didn't generate any extra value, released employees to concentrate on more productive and impactful work.

Even though Lyse was growing rapidly, due to the nature of their business, they had to manage a lot of slow processes. As a Norwegian company creating the regional power infrastructure, they had to dig a lot of trenches for cables while also navigating through the rigorous process of government approvals. To dig just one trench, applications had to be submitted to multiple local and national departments through different channels and in different formats. To reduce valuable manpower, Lyse needed to automate this process. 

Initiatives 

The Lyse team sought management buy-in early on to help gain momentum for the concept of RPA. Automation Anywhere initiated the process of RPA which could deliver the results that are expected to justify their investment. This was achieved through an in-house POC workshop where test bots were created to deliver the necessary data needed to validate the business initiative. The first robots created were used to help the IT, HR, customer service, back office, and procurement departments execute repetitive, manual tasks.

Results 

Even though Lyse was growing rapidly, due to the nature of their business, they had to manage a lot of slow processes. As a Norwegian company creating the regional power infrastructure, they had to dig a lot of trenches for cables while also navigating through the rigorous process of government approvals. To dig just one trench, applications had to be submitted to multiple local and national departments through different channels and in different formats. To reduce valuable manpower, Lyse automated this process. Now, they only write an application once, and then a bot distributes it in the required format to the relevant agencies.

This successful adoption of RPA has helped employees recognize the value of automation. Employee involvement in automation initiatives has led to a better understanding of their own value to the business, increasing both productivity and engagement. With the help of Automation Anywhere, Lyse was able to automate its process and reduce valuable manpower. Now, they only write an application once, and then a bot distributes it in the required format to the relevant agencies.