What is Artificial Emotional Intelligence?

The field of artificial emotional intelligence or Emotion AI is the most exciting and promising

When comprehending emotion, humans have always been able to outshine technology. Yet, that won't last for very long. While some people may be skeptical about the idea of emotion being replaced by computers, experts in affective computing, also known as emotion AI or affective computing, claim we're well on our way there and that by 2025, the industry for affective computing would be worth US $174 billion worldwide.

What is Artificial Emotional Intelligence?

Artificial emotional intelligence is the ability of computers to recognize and respond to emotions in others by evaluating data such as facial expressions, gestures, tone of voice, keyboard force, and more. With the help of this capability, people and machines will be able to connect in a way that is much more natural and reminiscent of human-to-human communication.

In an MIT Media Lab, cameras, microphones, and physiological sensors were used to capture affective responses to recognize emotion in 1995, and then machines were programmed to react to those emotions. Rosalind Picard, a lab professor, published "Affective Computing" due to her early work. Nowadays, a machine's skill at analyzing data might enable it to recognize minute emotional cues that some humans might overlook.

How Does Artificial Emotional Intelligence Work?

Artificial emotional intelligence systems acquire data through a combination of computer vision, sensors, and cameras, a tonne of real-world data, speech science, and deep learning algorithms, process it, and compare it to other data points to detect important emotions like fear and joy. The computer interprets the emotion and what it might mean in each situation after finding the correct emotion. Computers become more adept at recognizing the subtleties of human communication as the emotion database expands.

How is Artificial Emotional Intelligence Used Today?

Many businesses are actively utilizing it as the field develops to offer better services and goods. Here are a few illustrations:

With the aid of its product Affdex for Market Research, the emotion identification software company Affectiva assists advertisers and video marketers in gathering real-time facial expression data while watching a video. To provide its clients, like Kellogg's and CBS, with ideas for how to best use their content and media budgets, this data is compared to the company's emotion database as well as benchmarks for sales boost, brand recall, and other factors. The business is also assisting the automotive sector in developing new modes of transportation, including improved passenger comfort and safety, through the use of artificial emotional intelligence. This also serves as a system for driverless vehicles and advanced driver status monitoring solutions to detect intoxicated or sleepy drivers.

Realeyes is a different business that offers artificial emotional intelligence tools to marketers for market research. When people watch videos, they evaluate the facial expressions on their faces using webcams, computer vision, and artificial intelligence. Realeyes can provide constructive criticism regarding the success of the creative used in advertising campaigns, assisting businesses like Coca-Cola and Hershey's in improving the effectiveness of their marketing.

A team at Microsoft is working to create new technologies that support emotional resilience and well-being. These technologies will make use of artificial emotional intelligence to recognize and react to emotional states. Specifically, in the areas of empathetic search, human understanding in games, and adaptive workspaces, the HUE (human understanding and empathy) team is tasked with integrating artificial emotional intelligence into Microsoft products.

Your appreciation for Cogito's artificial emotional intelligence solution to enhance the experience will grow if you've ever been transferred through a company's customer service contact center to address a problem and saw your level of frustration increasing with each transfer. Determining the caller's mood, helps employees manage calls more effectively at the moment.

To detect mental health issues, artificial emotional intelligence technology can be helpful. A mental health monitoring app by CompanionMx can spot indications of anxiety and mood swings when someone speaks into their phone. A wearable gadget called BioEssence was developed by the MIT Media Lab that uses variations in heart rate to detect pain, stress, and frustration before releasing a smell to help the user get through such emotions.

Even those with autism who frequently find it difficult to read the emotional clues others give off when conversing may benefit from using emotion AI as a sort of assistive technology. People with autism may find it easier to "read" the emotions of others and respond to them properly with the aid of a wearable device.

Along with so many other applications of artificial intelligence, engineers must take care to ensure that the data sets used to train the technology reflect the diversity of our global society. Hopefully, this will occur as a result of the more widespread use of these applications.

Unquestionably exciting and promising is the field of artificial emotional intelligence.