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Given the fast pace of life, businesses always look to modernize and have innovative ways to be more productive and efficient. Therefore, AI employees is a term now buzzing in the corporate world to fill these modern expectations. But what exactly are AI employees, and how do they fit into the contemporary workplace?
An AI employee is an artificial intelligence system that has been created to perform tasks previously considered to be human intelligence. It can review information, make decisions, and communicate with customers like any other employee. From answering service-related questions through chats to taking care of the supply chain logistics process using complex algorithms, the AI employee changes the working ways of business operations.
According to Gartner, by 2025, at least 75% of all organizations will use AI in one way or another. Thus, the integration of AI into different business functions is growing rapidly. Organizations understand that AI-based systems can process enormous amounts of data far faster than any human may have done so, which facilitates faster decision-making. To give a better example, McKinsey reports that AI can add $13 trillion more to the global economy by 2030. This is a mind-boggling figure depicting what AI employees can do across industries.
One of the most apparent areas where AI workers make a difference is customer service. AI chatbots can be programmed to respond to queries made by customers 24/7. They can receive several inquiries at once, thus allowing companies to offer support services at all times without necessarily increasing their workforce. IBM estimates organizations can save up to 30% in customer service by introducing AI solutions, such as chatbots. The operational efficiency of the process is improved, but the customers have a straightaway experience of streamlined operations through instant answers to their questions.
AI workers are also applied in data analysis. Companies produce thousands of data points every day. It is hard to screen such information. AI systems can quickly analyze data trends, with the potential for outputting outcomes and providing actionable insights. For example, in the financial sector, AI algorithms can predict market trends to help traders make the best decision. According to a report from Accenture, labour productivity could increase up to 40% after 2035 with the help of AI and thus by improving efficiency and effectiveness.
AI employees are no substitute for human employees. Instead, they complement human skills. For example, repetitive tasks and data analysis can be done by AI; human employees will do better in creative thinking, empathy, and solving complex problems. Balancing AI with human workers will create a more productive workforce.
According to the PwC study, "37% of jobs could be automated by the early 2030s,
but this has not translated to a loss of jobs. Mostly, most jobs will adapt to the application of AI and, therefore, call for new skills and expertise."
AI workers are revolutionizing the business landscape to enhance efficiency, improve customer satisfaction, and provide insights. As more AI-based solutions emerge, humankind will see new opportunities in collaboration with AI, and digital employees will be permanently incorporated.
