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Instead of working harder, successful businesses work smarter. This involves being aware of how smart tools can help you save time, and money, increase your revenue, and, at the same time, make customers and employees happier. Sounds like some lofty goals, don't they? Sure! But it has become possible as a large number of companies use AI chatbots, a single piece of technology that can achieve each of these objectives. Companies using AI chatbots are constantly increasing and it is because conversational AI chatbots drive success. Chatbots powered with artificial intelligence boost customer happiness, speed up processes, and enhance conversions. There are many successful companies using AI chatbots and other technology advancements to add corporate growth. Here we will enlist the top 10 companies using AI chatbots to make them a step ahead in the competition.
Bizbike is Belgium's biggest e-bike provider. As a hugely popular e-bike company, they were faced with a high number of daily queries from customers who wanted to use their service. Bizbike implemented AI chatbots to efficiently and reliably respond to consumer inquiries. The bots from Chatlayer operate with simple templates that can be set up in a matter of minutes. Businesses can also change these templates to suit their particular requirements. The solution was a huge success for Bizbike. Through efficient automation, Bizbike was able to save more than 40 hours per month while still having interesting discussions with its clients.
In the beginning of 2017, the Starbucks chatbot made its debut on the official Starbucks Barista app. By using a message or voice technique, consumers can avoid standing in line for long periods of time and huge ordering queues. Additionally, the business made it all possible by using mobile order and payment coupled with digital marketing AI technology. Customers can order the drinks or meals they want and pay for their purchases using the aforementioned app. Customers also get prizes based on how frequently they go to the aforementioned coffee shop. These incentives can then be applied to retail purchases. This simply serves to highlight how convenient the business is for its clients, particularly those running errands.
Thousands of insurance claims are handled everyday by the Belgian insurance bank Belfius! Belfius adopted AI chatbots because they wanted to be able to manage these claims more effectively and lighten the strain for their staff. Customers of Belfius just describe the incident to the bot, which is then able to classify the type of claim involved in each case before transferring it to the human agent most suitable for handling it. Five full-time agents would be required to handle the requests at this rate.
Yellow Class is an online education platform in India that offers live and engaging hobby classes for children. Their popular classes attract many new customers who want to learn more about the service. Yellow Class started looking for an automated method to manage these inquiries because of the volume of inquiries. In order to respond to the most commonly requested questions more quickly, they created a WhatsApp bot with Chatlayer by Sinch that has a variety of reply buttons. Requests that were more complex were forwarded to human agents.
iFood is an online food ordering and delivery platform based in Brazil. It currently controls nearly 80% of the Brazilian online meal delivery market, and since the Covid-19 outbreak, its appeal has only grown. Customer service challenges for iFood drivers emerged as a result of rising demand and an increase in delivery. iFood utilized Chatlayer's Conversational AI Chatbot across the majority of pertinent messaging apps, including WhatsApp and the website, to enhance customer support for its drivers. Here, the chatbot assisted with the onboarding of new delivery personnel as well as the registration of new drivers.
The company is using chatbot in order to answer the travelers' most common questions, which ended up helping thousands of young European explorers on their journeys. In the first month, the chatbot solved more than 700 questions, and handed over approximately 150 questions to a live support agent.
Foyer is a world-leading insurance and wealth management company. With many requests coming in 24/7 in different languages, Foyer needed an automated solution to both, help their customers and relieve their employees from constantly answering the same questions. By adopting AI chatbot, Foyer was able to answer 80 percent of incoming customer requests successfully, in 125 different languages.
The first business chatbot from Spotify was made available on Facebook Messenger. It permits users' friends to directly discover and share music in chats. Additionally, it has other features like search tools, music suggestions, and sharing capabilities with a 30-second song preview. Users must touch on the blue plus (+) sign in the text box on the left of Messenger in order to utilise the chatbot software. Then, tap the Spotify icon to launch the bot. The window opens to provide an overlay chat where the selected music for sharing can be located.
If you enjoy cooking, Whole Foods is an AI programme that can create recipes for you. The helpful Whole Foods chatbot in Facebook Messenger offers recipes with nutritional information and step-by-step instructions that are tailored to each user's comments. Additionally, customers have the option of selecting or searching for a particular recipe. As a result, they can post messages on the website in a variety of categories, such as appetisers, gluten-free, or the main course.
The digital marketing AI that Sephora introduced offers consumers a wide selection of cosmetic lessons. By providing product reviews and ratings when purchasing cosmetics in stores, this digital personal assistant intends to aid those who enjoy beauty and makeup. Additionally, it is utilised by Facebook and Kik. Both a "Sephora Visual Artist" and a "Sephora Reservation Assistant" are available on Facebook, and they both offer makeover appointment scheduling services at Sephora stores. While Kik offers emojis, quizzes, reviews, how-to videos, mobile site or Sephora site redirects, and makeup suggestions.
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