Reasons for the Rise of Voice AI Strategy Adoption in Businesses

Voice AI to boost up businesses very soon

The latest Voice AI trend has been evolving day by day by adding value to third-party platforms such as Alexa or Google for implementing omnichannel voice AI experiences with the help of voice assistants to enhance customer experiences.

According to the latest survey, 46% of the businesses across various industries are not sure about the change voice technology could bring into their organizations. Though this is the same case with the consumers, over the adoption of voice user interfaces emerges to increase at an expanding rate.

According to Statista, the number of digital voice assistants is likely to reach 8.4billion units by 2024, which is more than the world's population.   This is due to the increasing demand for Voice AI assistants for better convenience and accessibility. So this is the right time for businesses to turn towards Voice AI adoption. Here are reasons for the rise of Voice AI strategy adoption in businesses soon.

Also, read

• VOICE AI: HOW DOES IT REDEFINE THE CURRENT BUSINESS FRAMEWORK?
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To cater to increasing demand

With the growing demand for consumer appetite for touchless and convenient experience, post-pandemic times demand every industry to adapt to the Voice AI technology. According to Opus Research, 84% of the businesses in 8 key industries are enabling Voice mobile apps as their voice-first strategy. Nearly 70% of the consumers will progressively replace visits to a store or bank with their voice assistant by the end of 2022, according to a study by Capgemini.

Voice assistants provide hassle-free experiences for consumers not willing to shop offline. Embracing this technology can increase customer satisfaction to great heights. For this, it is a great idea for companies to partner with voice AI platform providers to meet the demands on time.

To Increase customer satisfaction

One of the barriers of voice AI is to show the ROI on the investment. But voice technology can in turn help to show ROI through customer satisfaction and also can monetize opportunities as most of the business leaders rely on increasing customer satisfaction and brand loyalty. Companies can also monetize opportunities on the voice AI roadmap by looking for voice technology partners who can make this happen. But the challenge here is to plan, design, and implement solutions.  So, businesses should hold these monetization opportunities in the coming future.

To give Multimodal experiences

Since customers are interested in voice assistant features, more businesses with positive responses to their voice-enabled mobile apps are watching for the organizations to see what a voice AI assistant can do. And so, they are turning towards multimodal voice experiences for implementing consistent customer experiences, increasing the number of channels that are voice-enabled, expanding the breadth of use cases for voice, expanding multimodal experiences, and exploring the company's roadmap.

Improving operational efficiencies with voice AI

Voice AI can benefit operational efficiency for operating home appliances, elevators, hotel rooms, and other devices. This can improve convenience and accessibility for the users. With demand for voice assistant increasing, companies have been realizing the importance of voice user interfaces for better customer engagement. This can be advantageous for the employees as well as for the customers.