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Kochi: The Kerala government is now all set to transform the state offices by using ensuing AI technology. It will undergo these changes in certain government offices. The stated goals of this large-scale project include rationalizing activities, increasing the effectiveness of operations, and improving the population’s quality of service. The tools that have helped in this transformation are the AI software tools namely Digismart and Kelli developed by KELTRON.
This has been so due to KELTRON, a technology-based company specifically involved in manufacturing and marketing of electronic components, equipment, and systems used in communications, defense, industries, and residential use. Their innovative approach has resulted in the creation of two powerful AI tools designed specifically for the Kerala government’s use: The two mobility firms are Digi Smart and KELLI.
The particular aim of Digi Smart is to scan files as an attempt to get rid of paper documents in the government office. Among the major issues solved by Digi Smart, one can list the requirements for privacy and protection of government data. Some of the key findings that have made cloud solutions to be looked at as unfeasible in government offices are; To counter this, Digi Smart was built based on Meta’s Llama 2 model and an open-source application known as Llama Index supported by generative AI. To this end, the digitization process is safeguarded from any external influence while at the same time maintaining privacy.
Digi Smart has drastically affected office productivity in a way that cannot go unnoticed. Moreover, the software allows digitalizing the files, so the work rate highly increases, and one person can do the amount of work as ten people were able to perform before. This drastic increase in efficiency will therefore allow government employees, to look at more pressing matters hence enhancing on service delivery.
KELLI which is another product of KELTRON is multi-functional artificial intelligence chatbot that can act as virtual receptionist. The FOI section, or KELLI, can respond to various requests from the members of the public and give instant and accurate answers. Such functionality increases not only the effectiveness of employees of government offices but also the satisfaction of the population, with minimal time for answering questions.
Thus, one can assume that there are many more possibilities with KELLI than simply receiving answers to inquiries. It can also be used to schedule appointments, to get information on various government services, or even to lead a citizen on how to compile particular forms and submit them to government agencies. This complete system is supposed to lessen the reliance on human receptionists and enhance the reception of the public to government offices.
Presently, lots of government departments are in talks with KELTRON in order to adopt these AI technologies. Civil servants and the public are also optimistic that the collaboration of Digi Smart and KELLI will enhance the efficiency of government operations; especially other states and organizations that intends to adopt artificial intelligence to similar operations.
When it comes to the implementation process training of the civil servants for the effective usage of the tools proposed above will be required. In the implementation of KELTRON’s strategies and policies, the company is willing to offer extensive training and constant reinforcement to avoid any interruptions. It is not just about putting new technology in front of people, but about putting it to the best use within their practice domains.
The stated intention to introduce the use of AI technology in the Government of Kerala offices has many benefits. The most extensive is the enhancement of efficiency and productivity of the organization. When it comes to the digestion of papers, the case will be in the hands of Digi Smart, and it is implied that the employees will have ample time to deal with the other important aspects. The effects of the paperwork reduction will also trigger enhanced organization and working productivity in the workplace.
From the side of the public, KELLI as the subject operating as a virtual receptionist implies faster answers to questions and more available data. Increased interaction in this sense is anticipated to result in increased public satisfaction on the services being provided by the government.
However, the use of AI technology is not a rosy affair as has the following challenges: Data security and privacy should be top-notch at all times, and much as KELTRON has had to work on it. Furthermore, there will be need to train and support the employees in the new systems so as to enable them operate efficiently in the business.
The Kerala government’s decision to use AI technology will be beneficial in molding a modern touch. All in all, after discussing the new Digi Smart and KELLI systems, government offices are expecting new channels of efficiency, productivity, and being user-friendly.
