AI, automation and RPA revenue spike in 2020 is expected to go on the straight upward path even in 2021.

The year 2020 took us on a roller coaster ride. A lot of technological changes happened in every sector. Starting from healthcare to manufacturing, business, automobile and education, everything took a U-turn in a single year. No one has ever imagined that people will stay at home on lockdowns and work and learn through remote modes. As we are almost at the end of the year, the train to 'somewhere' in automation is still on the track.

Artificial Intelligence (AI) is the hottest topic today. With Covid-19 protocols and fear, companies and businesses are turning to AI, automation and RPA to solve problems that don't have an obvious solution without technology interference. The more people use technology, the more its revenue spikes. There was a sudden increase in revenue in 2020 in the AI, automation and RPA sector and it is anticipated that things will go in the same upward direction in 2021 as well. Along with revenue, new technologies and features will also be leveraged. Here is a list of predictions by Analytics Insight for 2021 in AI, automation and RPA.

Workplace boost in Automation and Augmentation 

Despite the fact that automation had a long year in 2020, more is predicted to come in 2021. Automation has become a household and office name as it facilitated more applications and features in the past year. In the upcoming year, more than a third of companies in an adaptive and growth mode will look for automation to help with workplace disruption for both location-based, physical or human-touch workers and knowledge workers working from home. This will include using automation for intelligent document extraction, customer service agent augmentation, return-to-work health tracking, or semiautonomous robots for social separation.

IPA along with RPA into the picture

Intelligent Process Automation (IPA) blends the rules-based automation capabilities of RPA with the sophistication of AI, together with the trial-and-error learning capabilities of machine learning and fundamental process redesign. This advanced tech will have a revolutionizing effect on business efficiency and strategy in 2021. It is likely to spawn new business approaches and more diverse ways of working.

Bridging the island of automation gap

The upcoming year is expected to focus its attention to robot resilience. More specifically, RPA vendors will help their customers avoid creating separate islands of automation operations that can become dysfunctional, hard to maintain, and extremely expensive over time.

High-end connection and predictions in healthcare

Healthcare industry has never taken advantage of Artificial Intelligence (AI) as it is doing now. The year 2020 has attracted every sector to show concern in the medicine. Everyone tried their hand in healthcare by doing their part in controlling or helping to control the outbreak of coronavirus. In 2021, healthcare providers will focus more on the technical aspect of medicine. AI is expected to formulate the best connection between providers, patients and hospitals. AI will inject a layer of intelligence that can't be matched by human calculations. AI will make educated guesses on which type of medication will be most effective and which provider is appropriate.