Artificial intelligence (AI) is transforming industries across the globe at a rapid pace. AI in healthcare has generated some top machines to help cure patients and boost hospital productivity. Robotics in healthcare provides robotic arms and medical robots to assist in surgeries and teach practical syllabi to residents. Artificial intelligence will take over the healthcare industry in the near tech-driven future. Governments of different countries have started allocating millions of dollars for investing in applications of AI in healthcare, and the New York Times reported that some doctors use AI chatbots to help them find compassionate ways to break the bad news to patients. Doctors quickly found uses for OpenAI's viral product after launching it in November.
The Times reported that Peter Lee, the corporate vice president for research and incubations at OpenAI investor Microsoft, found the chatbot had been regularly helping doctors communicate with patients more compassionately.
What is Medical Chatbots?
Medical chatbots are AI-powered conversational solutions that help patients, insurance companies, and healthcare providers easily connect. These bots can also make relevant healthcare information accessible to stakeholders at the right time.
Importance of ChatGPT in Healthcare
In recent years, virtual assistants and AI chatbots have taken center stage, popping up in hospitals, labs, pharmacies, and even nursing homes. And for good reason. In the age of digital customer experience, customers expect fast and convenient interactions.
An extensive study by Verified Market Research showed that the healthcare chatbot's market size is currently valued at US$194.85 Million in 2021 and is projected to reach US$943.64 Million by 2030, growing at a CAGR of 19.16% from 2022 to 2030.
ChatGPT is a state-of-the-art language model with numerous advantages and applications in healthcare and medicine. It can assist medical professionals in various tasks, such as research, diagnosis, patient monitoring, and medical education.Role of AI Chatbots in Healthcare
Artificial Intelligence-enabled chatbots provide a new approach for patients to receive the proper healthcare at the right time. By now, you must have seen chatbots pop up when a website opens. Those bots ask basic questions like "How may I help you" or "What are you looking for." But in the medical sector, that is not it. Chatbots take various forms.
They perform various tasks like scheduling appointments, billing, and patient engagement. AI chatbots mimic human conversation through text chats (commonly) and voice commands. But unlike humans, they can be available 24/7 in any geographical location. Chatbots often come with preloaded FAQs and answers that are programmed to adapt to human responses.
Healthcare providers receive tons of patient data through this conversation loop, creating new opportunities. Nick Desai, CEO of Heal, a telemedicine platform, calls this digital primary care. He says, "There is still an irreplaceable value to the human-doctor-patient interaction. What we want to do is give doctors data-driven decision support."
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