Hospitality and human instructiveness are essential in connecting with consumers. Few would rather talk to a robot caller to handle their issue than a genuine human being. Additionally, customers typically dislike waiting for a representative for extended periods. And personnel sorting through enormous volumes of calls might produce a massive workload.
Conversational AI can be used in a variety of organizations to attend to the needs of specific customers to lessen this issue and increase efficiency. It also allows consumers to speak to chatbots as if they were chatting to someone. When people need them, this AI technology can respond with accuracy and in a virtual human manner.
In this article, we have explained the top 10 companies creating conversational AI and transforming the world. Read to know about Companies creating conversational AI and artificial intelligence.
Amazon Lex is a conversational AI program that Amazon Web Services (AWS) provides. Amazon Lex, a powerful deep learning tool, provides developers with similar capabilities as the ever-popular Amazon Alexa. Using cutting-edge natural language models, this service designs and develops conversational user interfaces for a variety of applications.
Meta has designed a conversational bot to allow businesses to respond to consumers through their social media site, Facebook. Conversational AI is offered by Meta's Messenger Platform, which streamlines customer service on Facebook pages.
A giant tech like Microsoft does not shy away from AI regarding technological implementation and innovation. As an AI service, Microsoft Azure provides Power Virtual Agents to help construct conversational bots. Also, the user does not need to know how to code to develop these AI chatbots using Microsoft Azure.
Soundhound, a company that specializes in audio and speech recognition, has created conversational AI software that makes use of advanced voice technology. Houndify also provides all the tools needed for developers for creating custom voice interfaces. It is also software that can be used on various platforms including IOS and Android to Javascript and Python.
Avaamo is an AI company to watch, having been named a leader in the IDC Marketscape for global general-purpose conversational platforms. Its major goal is to be a full-stack conversational platform with domain-specific Machine Learning algorithms coupled with deep NLU. Avaamo offers a combination of enterprise services, machine learning, conversational intelligence, and conversational analytics.
If your organization has many remote employees, this conversational AI startup company may pique your interest. InFeedo, dubbed Asia's number one employee experience platform, aims to develop conversational AI that engages remote employees and prevents "burnout."
Kore.ai values itself as a pioneer of virtual AI-first assistants. From sales to banking, Kore.ai has won numerous awards for its work in the sector. Most recently, it was named a leader in Garter Magic Conversational AI Platforms. By utilizing its machine learning capabilities and two NLP engines, Kore.ai can easily create virtual assistants without writing a single line of code.
Many Fortune 500 companies, including The BBC, Spotify, and The Wall Street Journal, use AssemblyAI. This AI firm studies and develops advanced models for speech and audio transcription. Using their Application Programming Interfaces, they reportedly process millions of audio files every day (API).
Kinyarwanda, Tagalog, and Twi are just a few of the more than 100 low-resource languages that Proto has created conversational AI. It also offers chatbot products for clients in the government and corporate sectors in emerging economies. A single discussion can be held in numerous languages, including mixed languages like Taglish, using Proto's chatbots.
Yellow.ai aims to develop a dynamic chatbot as opposed to a "dumb bot." The company's chatbot is accessible in more than 70 countries and can interact in more than 150 different languages.
Yellow.ai's technology is based on a proprietary NLP engine that recognizes the intent of a question and provides "human-like" responses. This engine can provide multilingual voice conversational agents to consumers and businesses in 10 days with no developer or data scientist required. It's no surprise that Yellow.ai made this list, as they contribute over $100 million in business impact.
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