The effects of AI and other new automated technologies have put the human workforce in a frenzy

People have been in a frenzy about the effects artificial intelligence and other new automated technologies will have on America's employment market since ChatGPT caught the globe by storm last autumn. Viral films of brand-new, "totally automated" McDonald's and Taco Bell establishments served to reinforce the idea that robots are stealing our jobs.

Though AI and other forms of automation have advanced, it doesn't always imply they're going to eliminate employment, which is the reflexive response to these movies. The new technology is only altering how we work and the kind of employment that is available. Behind screens, devices, and cheerful robot faces, automation technology has brought in a fleet of covert employees. The purpose of robots and chatbots is to keep humans out of sight and out of mind, not to replace them. Moreover, despite accumulating evidence that customer and staff separation is bad for people, it may be advantageous for businesses.

When people predict that AI will take our jobs, they love to cite examples of slick robots and brilliant screens performing menial work. In the McDonald's video, there are self-ordering kiosks, a machine delivering meals at the drive-thru, and a glaring absence of human staff members at the order counter. There are several automated drive-through lanes at Taco Bell. Impressive-looking robots are doing work in coffee shops, delivering meals, and cleaning floors in addition to the fast-food industry. Tools like ChatGPT have been used to produce authentic articles and pass college examinations on the AI side. Recently, BuzzFeed revealed its intention to employ AI to assist produce content for its website.

Nevertheless, these reports and films frequently lack important context, which feeds viewers' concerns. To increase service efficiency and accuracy, the future McDonald's, an experimental concept shop south of Fort Worth, Texas, essentially disconnects the contact between its employees and customers. But that doesn't imply that there aren't any people inside the shop. You can make out a worker in the rear behind a glass panel if you watch the video carefully.

Human Behind the Curtain

People sometimes overlook the degree to which robots still require human beings to function among the fear-mongering about a robot takeover. Consider customer support: Businesses have been attempting to save expenses for years by switching from human phone conversations to automated chat-based customer support bots. However, many of these text-based solutions still rely on human backups in challenging circumstances and strive to give consumers the impression that they are speaking to a real person rather than replacing customer care representatives.