The art of using Artificial Intelligence (AI) in communication is rising in contemporary society. With over 5 billion users, WhatsApp is one of the world's most commonly used messenger applications. It now integrates AI technologies, making it simple for smartphone owners to match people, control tasks, and improve business productivity. How can one apply it effectively in WhatsApp? Let's look at real-life examples of how one could incorporate AI into the messaging experience.
Many organisations have adopted AI-enabled chatbots on WhatsApp to help customers, respond to inquiries, and even take orders. A recent survey showed that over two-thirds of consumers prefer to message a brand directly as an app for customer service.
Using a chatbot on WhatsApp is as simple as saving the business and sending a message. It encompasses everything from ordering a table at a restaurant to solving problems with a certain service. Using a chatbot can improve customer interaction for companies or any business establishments.
Another method through which AI can be implemented on WhatsApp is automated replies. For instance, one is operating a business, organisation, or any group. Then, setting up an automated message can assist them in constant communication without being stuck to a phone. This feature allows them to auto-respond to frequently asked questions so their audience does not feel neglected even when they are inactive.
For instance, if a person inquires about the business operational time, they can create an automated friendly reply as, 'Hello, many thanks for contacting…' We're available from Monday through to Friday with operating hours from 9:00 am to 5:00 pm." This little touch can come in handy in expanding the communication channel and passing important information to the customers.
The use of AI in translation can be really useful at times! WhatsApp does not have a translator built in. But one can use other apps to translate.
Copy the message from WhatsApp, paste it into the translation app, and then send it back. This is helpful when talking to people who speak a different language. A survey says 56% of people want to talk in their language, even more than they care about price.
Typing can be difficult sometimes. Nowadays, one can do so with voice messages. It's easy, especially when one's hands are busy. Voice technology is getting better and makes fewer mistakes. This helps them send messages without any problems.
WhatsApp now helps people type faster with smart suggestions. It can finish their sentences or give them emoji ideas. For example, if they type "How "was your day?" it might suggest "good" or "great" as "reply.
AI is getting better every day. In fact, there have been major developments, and people have started investing in AI research. One can expect some cool features to make chatting even easier and more fun!