Chatbots are used by the human resource industry to make work seamless and decrease the workload.

An HR chatbot is a virtual assistant that simulates human dialogue with candidates and employees to automate comprehensive functions like screening candidates, scheduling interviews, managing employee referrals, and more.  

As a conversational interface, the HR chatbot uses artificial intelligence and machine learning to assist with fundamental HR activities. AI is used by HR chatbots to read and process conversational data and return appropriate responses to the sender. Chatbots enabled by machine learning have a steeper and faster learning curve than any human. 

The use cases of chatbots in the HR department are extensive concerning the different areas and functions of human resources. Powered by Al, an HR chatbot can automate tasks and make work much easier. We will go through some of the ways by which the HR industry is using chatbots in their work field:

Initial Onboarding Requirement Completion

When a new employee joins, HR employees must conduct repetitive duties such as acquiring relevant information such as KYC, signed NDA, tax declaration, and so on. It's a time-consuming task that will yield no results. By commencing the onboarding process and delivering all required information, AI-powered chatbots will reduce manual labor. Chatbots use structured data to record information supplied by employees, reducing the reliance on HR and the onboarding of employees. In a series of simple procedures, the HR team collects information from the chatbot. Paperless onboarding consolidates all of your activities into a single unified dashboard, allowing you to monitor and adjust tasks more easily than ever.

Reporting issues around employee confidentiality

There definitely are critical problems around privacy and confidentiality that a company should address. However, HR conversations, by their nature, tend to involve sensitive and private data. Companies will befittingly address these problems by providing users and organizations with adequate management of their information. Usually, the HR chatbot is always-on, extremely engaged, and very customized — a good unit of Human Management. 

Reviewing annual performance

Annual performance review appears to be the most challenging task for HR. HR spends days and months conducting surveys, asking employees to fill out the questionnaire, sending reminders, collaborating, consolidating, and analyzing the performance review. Not only is the data insufficient most of the time, but the productivity is also terrible as employees are occupied with filling out these surveys and forms. This is where HR chatbots can help. They can accumulate precise data from employees, which saves time and ultimately results in increased productivity of the employees and the HR team.

Query Resolution

HR chatbots communicate and engage with employees' experiences across various channels and handle common and recurring queries related to the company's policies and culture. An HR bot comprises a comprehensive database and acts as an employee handbook, detailing all of the company's HR practices. HR bots also offer HR professionals transactional support to help employees manage payroll, absences, and shift timings, among others. Employee calendars may be easily scheduled, updated, and tracked using HR boards.  

HR Service Delivery is Streamlined

Complex processes, policies, and frameworks are an unpleasant but necessary element of the HR role. AI-powered chatbots can help HR departments run more smoothly by sending out messages and alerts on corporate policies, incentives, forthcoming holidays, vacation policies, and other topics. Chatbots respond quickly and personally to a typical procedure or policy queries, such as explanations on PTO, employee perks, and leave regulations, among other things. Chatbots can help HR service delivery by eliminating the need for unnecessary paper forms and digitizing them. These AI-powered chatbots also help to autonomously manage voluminous employee data gathered through timesheets and attendance records and process it quickly with no error. HR chatbots with the help of AI and machine learning not only help in automating various routine processes but also enable seamless communication possible across many channels and under a huge range of circumstances. HR chatbots allow the HR teams to have a closer look at their employees and take necessary actions at the right time. The focus on strategic value generation in the form of employee engagement, performance enhancement, and employee experience has been the motto with which firms have proactively used AI technology.