3 Ways AIOPs Can Benefit the Finance Industry

AIOps uses analytics and machine learning to automate and improve IT operations

Many financial institutions are increasing their online offerings in order to strengthen their digital presence and keep up with clients' rising reliance on virtual banking. However, the financial industry is still slow to implement automation that will increase its competitive advantage. Only 57% of banks and credit unions initiated digital transitions before 2021, according to Cornerstone Advisors. Only 14% of those who were at least marginally through their digital transitions were using machine learning (ML).

Let's look at why enhanced automation and, in particular, AIOps are critical to being competitive in today's finance industry.

What is AIOps?

AIOps is an abbreviation for artificial intelligence in IT operations. It refers to multi-layered technology solutions that use analytics and machine learning to automate and improve IT operations. AIOps platforms make use of big data, collecting a wide range of data from multiple IT operations tools and devices in order to automatically detect and respond to issues in real-time while also offering traditional historical insights. AIOPs are made up of Machine Learning and Big Data. To integrate observational data alongside interaction data within a big data platform, it is necessary to move away from silos IT data.

AIOPs in Finance Industry

Technology is now fundamental to the functioning of financial institutions, with many organizations relying on technology to supply key services. As a result, system uptime is critical to customer happiness and company performance, and systems must be monitored on a constant basis. Modern IT architectures, on the other hand, are fragmented, complicated, and interconnected, and the data is too large for the human mind to manage.

Artificial Intelligence for IT Operations is now available (AIOps). Artificial intelligence is used in AIOps technologies to assist SRE teams and DevOps practitioners in monitoring complex IT stacks, identifying – and even predicting – events, and providing actionable insights into repairs.

Here are some particular ways AIOps can help the finance sector:

Enhance the Customer Experience

Consumers nowadays have no tolerance for delay, and the stakes are especially high when it comes to personal finances. AIOps technologies aid in the prevention of customer-impacting downtime by swiftly locating and identifying problems inside a system and establishing their fundamental cause. As a result, service assurance improves, and mean time to remediation (MTTR) decreases, resulting in happy customers.

Defend Against Cybercrime

As per BAE Systems Applied Intelligence, around three-fourths (74%) of financial institutions in the United States and the United Kingdom witnessed an increase in cybercrime from March 2020 to March 2021. AIOps can assist in the defence against cybercrime and its potentially disastrous financial consequences for businesses plummeting stock prices, reputational harm, and legal action, in addition to the known monetary losses. AIOps products provide round-the-clock monitoring, detecting suspicious behavior, and initiating defense operations to secure vulnerable systems.

Unlock Time to Innovate

While SREs and DevOps teams should be developing creative technology that delights consumers and increases profitability, many are always reactive. Without the right tools, teams can waste entire days wading in incidents, putting out the fire, and coming up short of their strategic objectives. AIOps tools free up time by automating mundane operations, minimizing noise, matching events, and increasing system visibility to facilitate cross-team cooperation.

Conclusion

Digital banking will become more common as people embrace virtual experiences and the flexibility of always-on digital solutions. However, financial institutions must prepare for this transformation while also dealing with increased consumer expectations for uptime and cutting-edge technology, and expanding cybersecurity dangers. AIOps is essential for meeting these problems and establishing a competitive advantage in today's intensely competitive financial business.